Tag: pissed consumer

Erasing an online consumer complaint from your search results – Part 2 of Power to the Consumer

Aug 22, 2008

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by

Don Schindler

in blog, do it yourself, Google, marketing, search engine, Siteless, Siteless Web Presence, Social Community, social media, Web 2.0

So here’s the secret. You can’t. You knew that was coming, didn’t you? But there are ways to push the complaint farther away from your site and out of your search results. The first thing I would do. Go after that customer, face to face, and see if you can correct what happened. Now some…
Power to the Consumer – dealing with Social Media and Public Complaints

Aug 5, 2008

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by

Don Schindler

in blog, do it yourself, Google, marketing, search engine, Social Community, social media, Uncategorized, Web 2.0

So they got you…one of your customers had a bad experience and now they are online telling the world about it. In fact, they are so upset that they started a website or blog up and are actively denouncing your company. You went out and did a Google search and they are popping up on…