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Don Schindler

Executive Reputation Coach & Digital Marketer

Category: Siteless Web Presence (page 1 of 2)

Do business blogs really work? Just ask Princeton Premier.

A business blog can do lots of things so it really depends on the company. I can tell you that we are not a digital company that immediately says you need a blog.

We are a company that will find out what you want to do, find out what your audience really wants from you and then if a blog fits our strategy – well then, we’ll suggest you start a blog.

But that being said, I am a big believer in blogs.  Right now, blogs are very good at doing lots of great things on the web.

What is Princeton Premier

What is Princeton Premier

Driving traffic (#2 from the guys at SEOmoz.org)
Spurring conversations – Check out Naked Conversations by Robert Scoble and Shel Israel
Giving business a real voice and personality (Chris Brogan and Bob Rhubart’s Comments
Search engines love them
But they can also suck.  Here’s a good list for knowing if your business blog sucks.

We measure our business blog by the traffic it generates and the conversations it spurs.  Our chief evangelist, Scottyhendo, is very, very good at getting conversations going.  Some of his more intriguing ones are:

I Gave $10 to David Armano to Help Daniela and Now I Regret It
Why Chris Brogan’s Kmart Moment Matters: Personal Reputation vs. Corporate Brand

But he is amazed at how much traffic my little post about Princeton Premier has driven for our blog.

I wrote it merely as an example of how I used searching and social media to find out about a company and then make a common sense evaluation of whether I wanted to do business with them.

But the blog post itself remains one of our top posts and continues to drive traffic to the site.  It’s on the first page of the Princeton Premier SERP (Search Engine Results Page) for Google and it continues to get comments.

I never really intended for it to do anything but be part of our voice to help businesses understand that if you aren’t out there in social media spaces and being a part of the conversation, others will do it for you.  And it may not be the message you want.

For Princeton Premier, I think it is bad.  Their site is number one but almost all the other links are blogs calling them out for being a scam.

The lesson here is make sure you are constantly making sure that you know what is being said about you on the web.  I use SM2 and Google Alerts for both my company and myself.

And then if you find something bad, knowing what to do about it. MediaSauce has several solutions for this that range from contacting the person directly to establishing a siteless web presence with social media.

If you would like to learn more, just give us a call at 317.218.0500 or email.

But back to my original purpose of this post, business blogs do work if you give them time and you write about things that your audience wants and you tie it into your business.  Don’t give them just fluff.  Don’t give them that old school marketing spin.

If you don’t believe in business blogs, I would like to understand why.  Give me your feedback and experience.

Seth Godin “Tribes” Video

This is a great video to check out. Seth does a great job of showing how marketing will be in the future.

[blip.tv ?posts_id=1415934&dest=-1]

Erasing an online consumer complaint from your search results – Part 2 of Power to the Consumer

So here’s the secret.  You can’t.

You knew that was coming, didn’t you?  But there are ways to push the complaint farther away from your site and out of your search results.

The first thing I would do.  Go after that customer, face to face, and see if you can correct what happened.  Now some people would say that there are people who are never going to be happy, no matter what you do.

I would disagree and say, “You really don’t know that until you are face-to-face with that person.”

Too many times I’ve seen emails and comments start flaming because when it comes to digital communication it is easy to forget there is another human being on the other end of that discussion.  It’s almost like we are flipping mad at our computer and just letting them have it.  But once they are in person or on the phone, the anger settles and people can talk in the right TONE to one another.

The other thing to do is to go to those sites that have your complaint and explain your side of things.  Tell them how you’ve tried to work this situation out.

But if you can’t fix it, you can out-content them on search results.

If you have only one website on the internet (your singular web presense) on the internet, this is going to be very hard.  Because you essentially have only one link or two links that will come up when there is a search for your company.

But if you have multiple web presences…say a YouTube Channel, a Flickr account, a Twitter account, an outside blog or multiple blogs, a facebook page, a myspace page, then you have a chance.

Now what I would do is start pushing lots and lots of content out on the web through these different channels – and there are a heck of a lot of more of them than I mentioned.

Also, don’t do it all at once.  Space it out.  Get stuff up there at least once a week.

Other things you can do is change your static site frequently.  I don’t care if it costs you money because you built a site without a CMS.  By not changing your content, it just sits there and Google has no reason to re-index your site.

Get involved in other people’s conversations on their sites.  If you are scared of the internet, then talk to someone who understands it and can help you.

The bottom line is get more active on the internet and you can drive them down on the search results.

This is also not a great idea in theory – I’ve done this before with companies.  It does work.  But make sure you understand this.  The same rules that apply to you, also apply to the consumer and that’s why when you step it up – they can as well.  So it’s better to just work it out together and not go through this mess.

Good luck.  And if anyone else has some ideas on how to do it, let me know.  I would love to hear them.

What the heck is Princeton Premier or how Social Media can make or break your company’s internet presence?

So I got this email…

Don Schindler It is my pleasure to inform you that you are being considered for inclusion into the 2008-2009 Princeton Premier Business Leaders and Professionals Honors Edition section of the registry. The 2008-2009 edition of the registry will include biographies of the world’s most accomplished individuals. Recognition of this kind is an honor shared by thousands of executives and professionals throughout the world each year. Inclusion is considered by many as the single highest mark of achievement. You may access our application form using the following link: http://princetonpremierbios.addr2.com/url/416876/2fa84429/ Upon final confirmation, you will be listed among other accomplished individuals in the Princeton Premier Registry. For accuracy and publication deadlines, please complete your application form and return it to us within five business days. There is no cost to be included in the registry. If you’ve already received this email from us, there is no need to respond again. This email serves as our final invitation to potential members who have not yet responded. On behalf of the Executive Publisher, we wish you continued success. Sincerely, Jason Harris Managing Director Princeton Premier

_______________________________________________________

Click the following link to update your information
or stop future mailings.
http://princetonpremierbios.addr2.com/mailprefs/f920fa/2fa84429/

Princeton Premier
23-35 Steinway Street
Astoria, NY 11105

I’ve been on the net working professionally for almost ten years now so this just screams BS. But you never know, so I spent a couple of minutes just to make sure.

Google search…ouch. The first entry isn’t even them. It’s a Yahoo Answers questioning who they are. But the answer isn’t that good so I go back to Google and check out the other links.

The official site is the second link.  You never, ever want that to happen. I go to the site. It’s not that professional and looks like a scam.

Then I go back to Google and start checking out the blog entries. There are plenty of them and finally I get to one where they actually dive deep into the site and find out it costs $100 to join and you don’t get the money back if you are unsatisfied with the results. I really appreciate the time I saved by reading instead of filling in the blanks.

Now, this example is easy to show how consumers like myself can find out what is legitimate online pretty easily.

But what if this happened to your small company? What if an upset customer blogged about you and their entry was showing up before yours in a Google search?  It’s like your worst customer sitting outside your doorstep telling everyone that you suck and they should not do business with you.

That’s the number one thing I hear about social media and opening your company up to it? What if a customer complains? What if they write bad things about me on the site?

Well, next blog I’ll explain why I see it as a good thing and how to try and drive a bad entry off a Google search.

Social Media is not advertising nor marketing: it’s about connections

In yesterday’s Online Spin, there was an article Agencies: Reinvented or
Replaced
by Joe Marchese.

Joe’s jist was that ad agencies need to change – that they aren’t prepared for the future of advertising within social media. Here’s what he says,

“In the end, social media is nothing more than a mirror of people’s real-world behavior (albeit amplified and with extreme ADD). If you’re taking steps to make your brand relevant to people in the real world (which I sure hope you are), then it’s not that big of a leap to figuring out how to make your brand relevant to people in a social media context. Social media should be a valuable tool for helping you answer that billion-dollar question of what will make your brand relevant to people, as well as the platform spreading your brand’s message as you achieve greater relevance. It’s listening and talking, instead of just talking.

Agencies certainly have the talent to listen. Some of the best and brightest are hungry to take on the challenge of building the iconic brands that shape our lives, and would love the opportunity to feed back the voice of the people they are talking to. But the current brand-agency relationship isn’t set up for this task – and, more importantly, isn’t compensated for it. Are agencies set up to have a conversation for your brand, or has a mandate to only be the brand’s mouthpiece crippled agencies from truly activating your brand in social media?

It’s this question that has led many to wonder if brands should be handling the activation of social media in-house. It is a valid point. If it’s true that brands’ participation in social media means much more than simply buying media and blasting the “big idea,” can agencies fill this role?

I believe not only that agencies can, but that they must. Because unless agencies participate in social media, their role as stewards of brands will eventually end — and their greatest fear, a future where their services are nothing more than a commoditized function performed by Google and Microsoft, (http://www.iht.com/articles/2008/06/22/business/ad23.php), will come true. If your function can be performed by a computer, it will be. Fighting this, rather than focusing on the areas that cannot be done even by the mighty Google’s algorithms, is a losing battle. The future of agencies lies in more than knowing how to get in front of the right people, but also in knowing how to talk and listen to those people to shape a brand and its message.”

While I’m an advocate of what Joe is saying about social media and the commitment to it by companies, I’m confused about how an agency would change to deal with this. This is a fundamental shift in thinking.

Is an agency really set up to change from push to pull? From messaging to conversating? Why must an agency deal with this at all? It’s not like advertising is going to go away. To add a social media department within the agency (essentially buying your way into social media) isn’t the answer because then you’ve got competing factions within the agency. One that pushes messages out and one that participates in the message.

On the outside, it may seem like a good idea but as soon as one of them starts making more money than the other, agencies tend to be biased in that direction so neither the message nor the conversation works.

So then it must go in house? I don’t believe that is the right call either. What I’ve found with in-house marketing is that it isn’t strong enough or large enough to participate in the conversation. There’s too much going on for a one or two person marketing department. Even larger companies are cutting the head count.

Then what is the answer? I believe social media is an entity to itself and must be treated as such. The new kind of connection agency will emerge that will consult and participate with the brand’s messaging in mind – but they can’t be held to the same standards as a traditional agency.

In other words, you can’t punish them for finding out people think your product suck. You should reward them with finding out the insights on why the product sucks and their ideas on how you can make it better. They will keep you in the loop and connect you with your consumers and your partners.

You may think these guys and gals are just research then but research is and should be at arm’s length just observing what is happening and reporting on that. Connection agencies are knee-deep with the consumer. Consumers should know that they are part of the company – transparent and authentic – and that they can help get them an answer that maybe customer service couldn’t understand or deal with.

You are also in the long haul with this kind of company. This isn’t an RFP type of arrangement. This isn’t somebody you can throw to the curb after a couple of years – or just because you want to jump to the hottest connection company of the year. They are just as essential as your operations department.

Maybe I’m wrong about this but I think agencies aren’t the right place to put this type of communication. Let them do what they are really good at…clearly communicating your message. Let the connection agency find out if it’s working and if your products are delivering the goods.

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