Here’s my two cents about Inc. Mag. And don’t get me wrong – I love the mag – but they are always a bit behind the times when it comes to new media and technology. I really miss Business 2.0 – I can’t believe they shut it down and replaced my 2.0 with Fortune – what a waste.
So with the article, “Tapping The Community Pool” in the latest issue, they basically talk about how Social Communities via forums or wikis or blogs are allowing customers to help answer each other questions about products. Wow, that’s so 2003.
The example they give is a pool company (www.poolcenter.com) that has a large forum with 5000 registered users. They have their techs online to answer any questions about their products but a lot of times other customers answer the question before an online tech can get to it.
I don’t know if any of you have a Treo, but Palm’s entire support is based in community forums and a lot of times you can’t even get a tech to answer you. They just redirect you to another customer’s post on how to solve a problem.
I’m a huge fan of Ning and they have two communities for support – both creators and developers. Both of these are filled with workarounds and tips from other customers.
I’ve always pushed for community development around any company’s service or product. Now I almost always get somebody who will tell me they don’t need a full blown social community – that there is too many already. The funny thing is that this is usually from someone that doesn’t use any social communities. There’s a cartoon out there floating around (I should have saved the link) showing a guy signing up for a social community network. Afterwards he says, “That’s it. I officially have more social networks than friends.”
That’s probably the case for me.
Maybe you think that is too many…but I don’t think so. I think we go in and out of social communities all day long – the net just made them virtual and gave them names.
A little future gazing here – but I believe that our social identities will become more and more important on the web to the fact that websites will change when we visit them depending on the profile we are using to visit them. I’m also into siteless web presence for companies (you don’t need a website as much as you need a presence on many, many websites) as well but I’ll talk about that in a different blog.
Wow, I’ve really gotten far away from my topic. What I wanted to say about the article is that they don’t mention how much Google loves forums, blogs and wikis. There’s a whole host of reasons that I’ll explain in the future but Google digs the relevant content, the new content, the old content, all the keywords and a whole host of other things associated with these communities and there’s a good chance your community will pop up before your website.
And if Google can see you, then the world can. They don’t even mention that in the article.
To prove my point, search for me on Google. Don Schindler. A while back this guy with my exact same name used to dominate Google because he was a Scientologist and he wrote a few articles. But not anymore.
So this blog is a little longer than I wanted.
Remember this though, maybe you don’t think a community is right for you now. Well, all I have to say is, imagine how hard it will be to start one five years from now. The web is in its infancy and you could build an established base right now.
And if you need help, MediaSauce (who I work for) can help you out. You don’t have to go this alone and you’d be surprised how inexpensive it is to set this stuff up.