A friend of mine asked me what I would do when they came across someone hating on social media (not hating social media but being mean to someone online).
First, I hate that crap. There’s really no reason to not be decent to everyone. Even if they are being mean to you, take the high road or just laugh it off. Nothing upsets a troll more than if you just don’t care.
But I wanted to give my friend some practical advice.
So what do you do when you come across someone going off on another person online.
1. First thing first. Remember that you are not the decency police on the Internet. Unfortunately this type of thing happens and you can’t control the actions of others. If you insert yourself into the conversation in a you-can’t-do-that tone, you’ll likely get both of the people upset with you.
2. If you have a relationship with the person spewing the hatred, then feel free to reach out as a friend privately and speak to them about how others might see their attack or hate post. Is this something you want others to think when they think of you?
3. If you don’t know the person, check for a friend in common then you might want to ask them (not point it out) about the post in question. Something like “wow, I’ve never seen them post like this. Are they ok?”
4. If the attacks are personal and getting heated to the point where it could turn into something violent, then don’t hesitate to report the issue to the social network. But I see this as only a last resort.
Hope this helps.