Don Schindler

Digital Strategy & Executive Social Media Trainer

Tag: internet

How to stop the trolls – dealing with negative comments on the internet index

stop trolling

Trolls are definitely part of the dark side of sharing online

Recently I’ve noticed that extremists have kicked up their online bashing and trolling of some farmer pages. I really hate that – it’s a crappy tactic. But it does really show how the extremists are not interested in people having a  choice, they are interested in  people subscribing to only their choice. It makes them look like a crazy cult and that’s fine with me.

But because this is happening, I decided to re-release some of my past posts that deal with how to handle negative comments. Consider this kind of a quick index of negative links.

I will say though that you don’t have to read all of these to understand what I’m getting at. When handling negative comments or an online bashing by trolls, it’s pretty simple.

  1. If they aren’t attacking you in an obvious way, make sure to check their profile so you know they are a person and they seem normal. Usually extremists can’t hide the fact that they dislike your way of life and animal agriculture.
  2. If they are attacking – don’t answer them. Just delete the comment and block the person. Don’t feel bad about this. This is exactly the way they handle us when we question their logic or facts (at least what they consider facts).
  3. Answer only people who are asking questions in a normal way – respectful of opinions, curious, find the common ground, share your story kind of stuff, etc…

Here’s a bunch of pass posts dealing with negative comments.

You just received a negative comment online, now what do you do? – This post goes through the steps and also provides a quick social media response flowchart.

How To Handle Negative Comments On Your Facebook Profile – How to hide and unfriend people.

How To Handle Negative Comments On Your Facebook Page – How to  respond, block, delete, hide and just deal with the  trolls on your page.

How To Handle Negative Comments On Your Twitter Profile – How to respond and block if need be.

How Should You React to Cyberbullying – When Negative Comments Turn Ugly – How to dig in and find an attacker if things get real ugly. Also I never  recommend handling it yourself – there are law enforcement that handles these types of things. Let them deal with it.

If you  need help, don’t hesitate to reach out. I’ll do what I can.

 

What to do when a friend turns into a troll

mom-internet

She said she was going to tell your dad!

A friend of mine asked me what I would do when they came across someone hating on social media (not hating social media but being mean to someone online).

First, I hate that crap. There’s really no reason to not be decent to everyone. Even if they are being mean to you, take the high road or just laugh it off. Nothing upsets a troll more than if you just don’t care.

But I wanted to give my friend some practical advice.

So what do you do when you come across someone going off on another person online.

1. First thing first. Remember that you are not the decency police on the Internet. Unfortunately this type of thing happens and you can’t control the actions of others. If you insert yourself into the conversation in a you-can’t-do-that tone, you’ll likely get both of the people upset with you.

2. If you have a relationship with the person spewing the hatred, then feel free to reach out as a friend privately and speak to them about how others might see their attack or hate post. Is this something you want others to think when they think of you?

3. If you don’t know the person, check for a friend in common then you might want to ask them (not point it out) about the post in question. Something like “wow, I’ve never seen them post like this. Are they ok?”

4. If the attacks are personal and getting heated to the point where it could turn into something violent, then don’t hesitate to report the issue to the social network. But I see this as only a last resort.

Hope this helps.

Why do websites need a content management system? I’ll give you four reasons.

Yes, I know I have issues with this. I really dislike websites not built with a content management system.

Why?

  1. Because you’ll always need a webmaster. This was a good job to have a few years ago because you would be the only person who had the keys to website.  You were the gatekeeper. If anyone wanted to change anything including just text, they had to go to you, the person with the knowledge of how the website was built. That is unacceptable in my book and for this day and age.
  2. Because you don’t know how people will be visiting your website. Mobile traffic is up everywhere. Do you really understand all the different browsers and how your website will look in them? It’s not worth your time to adjust, adjust and re-adjust just to get two pictures to line up on your website while looking through Firefox, Google, Safari and the dreaded Microsoft Internet Explorer.  Whoops, I forgot all the mobile browsers.  Better check those, too.
  3. Because you should be spending time on your content. You are a content producer (you write paragraphs, produce graphs, answer questions, maybe make a video. Stop worrying about how to deliver it to the internet. With a content management system, you can easily add all these things without fighting how to code it. Continue reading

Siteless Web Presence Part One or why not be in all places at once?

Last week I spoke of a siteless web presence. And what I meant by that comment was that you need to stop thinking of your website as a destination stop and more of aggregator of all your web content. Pretty simple, huh?

But first things first. Your website should be a living breathing thing on the web. If you don’t know how to update your site – or if you need your web guy to do it then you need a new website. One with a CMS (content management system) behind it. Updates should be frequent and relevant – so you can get some Google love.

BTW, this doesn’t have to be expensive – it can be almost free if you don’t mind taking some time to piecemeal things together on the web like making a WordPress blog into a full blown site and adding interesting information widgets like Google calendars/maps and cool stuff from Widget Box. There’s a lot more out there – these are just examples.

Continue reading

Building an Internet Strategy for Business in the Digital Age

Thanks so much for attending our presentation last week. We really enjoyed meeting everyone and sharing with you our passion at MediaSauce for internet marketing and social media. I hope you learned a lot – I know I did by talking to you about your businesses and online needs.

The PowerPoint has links to various websites built into it but if I mentioned something in particular that you want to know about I’ll try and get back to you on this post.

The worksheet we handed out at the presentation is available for download complete with answers below.

Worksheet Answers to Building an Internet Strategy in the Digital Age

Again, if you have questions you can email me or just comment on the blog.

Thanks and good luck with your businesses!

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