Category: social media
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Lost in a social media world – what should I be doing online?
Recently, I traveled to NY to visit a client and help them with one of their learning websites. The business I did there was fine if uneventful but what happened on the way back to the LaGuardia really opened my eyes to how lost people can get in an online world. First thing I blew…
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Erasing an online consumer complaint from your search results – Part 2 of Power to the Consumer
So here’s the secret. You can’t. You knew that was coming, didn’t you? But there are ways to push the complaint farther away from your site and out of your search results. The first thing I would do. Go after that customer, face to face, and see if you can correct what happened. Now some…
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Power to the Consumer – dealing with Social Media and Public Complaints
So they got you…one of your customers had a bad experience and now they are online telling the world about it. In fact, they are so upset that they started a website or blog up and are actively denouncing your company. You went out and did a Google search and they are popping up on…
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What the heck is Princeton Premier or how Social Media can make or break your company’s internet presence?
So I got this email… Don Schindler It is my pleasure to inform you that you are being considered for inclusion into the 2008-2009 Princeton Premier Business Leaders and Professionals Honors Edition section of the registry. The 2008-2009 edition of the registry will include biographies of the world’s most accomplished individuals. Recognition of this kind…
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Finding Consumer Insights in Social Media
So the kids and I went to check out Eagle Creek Reservoir Beach on Sunday afternoon. I’m very proud of my oldest daughter. She has finally learned to swim (after this summer of swimming lessons). But she’s very particular about her nose. She has to have nose plugs on or she can’t go underwater. So…