So the kids and I went to check out Eagle Creek Reservoir Beach on Sunday afternoon.
I’m very proud of my oldest daughter. She has finally learned to swim (after this summer of swimming lessons). But she’s very particular about her nose. She has to have nose plugs on or she can’t go underwater. So be it. Nose plugs it is. No matter how silly she looks.
After being in the water for an hour or so, I decided to start pitching the kids in the air. They love it and it’s some exercise for me. They swim over, I count 1-2-3 then heave them in the air. There’s a big splash and a lot of laughter.
We did this for fifteen minutes or so and I was about done. So the last one is always a doozie. I threw my daughter up as far as I could and she came down with a huge splash. When she came up, her nose plugs were gone.
Aw, man. Now I’m pretty sure you all know lake water. It’s definitely not swimming pool or Hawaiian Island clear. Visibility is like six inches. And even that is questionable.
She was really upset. Now how was she going to swim?
I started feeling the rocky bottom as best as I could in the 36 inches of water. Nothing just a lot of little rocks.
After ten minutes, my brain was telling me this was a lost cause.
You are not going to find them. Just tell her you’ll buy her some more. What are they? 5 bucks or so. Is it worth it?
Maybe not? But I didn’t stop. I prayed a bit and I kept searching with my hands on the surface of the bottom.
Because of the depth of the water, it was a stretch and I couldn’t really go over a big area of the bottom. I was by inching myself along.
Finally, I thought, just go under and do a quick large scan of the immediate area.
I went under, forced myself to the bottom and reached out.
It only took three tries and I had them. I couldn’t believe how fast I found them. It was same area that I had gone across a couple of times but here they were.
My daughter was smiling and swimming again – funny-looking nose plugs and all.
So what’s the moral of this story – what did I learn?
That once I changed how I was searching, once I dove deep into that dark water – the thing I was looking for came right away.
I believe consumer insights are like those nose plugs. Often insights are hard to come by but they are extremely important.
There’s a good book by Phil Dunsenberry, “One Great Insight is Worth A Thousand Ideas” in which he goes into why an insight is much more powerful than an idea.
To find an insight in the past, we did surveys, focus groups, product testing, and/or relied on the engineers or service people to come up ways to make things better. Sometimes this works – sometimes it doesn’t. And it’s amazing how many companies bet the farm on a good idea but not an insight.
But with Social Media, you can find consumer insights. They are right there waiting to be picked like ripe fruit
If you are new to Social Media (blogs, forums, community networks), I’ll bet it looks a lot like dark lake water. There’s too much noise. You can’t spreadsheet the answers as easily as you can with organized and self-generated research.
But here’s the deal. If you dive in, dive deep and put your hands out, you going to find the answers you are looking for.
People (and this system is entirely made up of real people) will give you honest feedback if you act like a person and not a marketer.
It takes some time – but all good things do take time.
The good thing is that you can start now and catch up pretty quick. We are at the foundation level of this digital social media thing. You can cut your social teeth along with everyone else.
For all of you that think social media is Facebook and Facebook is fad, you are sort of right. Facebook is a fad but it is a pretty darn popular fad right now. Some other network might overtake it but it’s not going to be overnight. And it’s going to do a lot of the same things that Facebook is going right now.
BTW, Social Media is not Facebook. If you want a list of what Social Media is not, click here.
If you are still timid about social media, stop by MediaSauce or give us a call at 317.218.0500. We would be happy to help you. We have presentations and clinics you can attend. Most are free.
I believe after you’ve been swimming in social media for a while, consumer insights won’t be lost under lake water anymore. They will be floating in the clear blue.